Here is a Return & Refund Policy draft for your “Digital Maifuz” website, which you can customize based on your specific services or products:
Return & Refund Policy
Effective Date: 01/01/24
At Digital Maifuz, we are committed to ensuring your satisfaction with our services. If for any reason you are not satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully.
1. Returns
Since we primarily deal with digital products and services, returns typically do not apply. However, if you have purchased a tangible product from Digital Maifuz or if there are special circumstances for a service return, the following guidelines apply:
- Eligibility for Returns: Physical products can be returned within 7 days of receiving the item, provided the item is unused, in the same condition you received it, and in the original packaging.
- Non-Returnable Items: Digital products digital downloads, software and services provided are not eligible for returns once delivered or accessed unless otherwise agreed.
- Proof of Purchase: A valid receipt or proof of purchase must be provided to process the return.
2. Refunds
We strive for customer satisfaction, and depending on the service or product, we offer different refund policies:
2.1 Digital Products or Services:
- Digital Products: Once a digital product such as e-books, templates, or courses is delivered or downloaded, it is considered final and non-refundable.
- Services: If you are not satisfied with a service provided marketing consulting, digital campaign management, we encourage you to contact us. Refunds for services may be processed on a case-by-case basis. Any refunds will be subject to work completed up to the date of the request.
2.2 Physical Products:
If you are eligible for a refund (in case of a return), the following process applies:
- Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
- If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 2-4 business days.
3. Late or Missing Refunds
If you haven’t received a refund yet, please:
- Check your bank account or payment provider again.
- Contact your credit card company or bank—it may take some time before the refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at maifuz.pku@gmail.com .
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at maifuz.pku@gmail.com and send the item to Alam Bhaban, Ramgar, Panskura, Purba Medinipur.
5. Cancellations
5.1 Services:
- Service Orders: You may cancel a service order before work has begun or if stated in your contract. Cancellation requests must be made in writing via email to maifuz.pku@gmail.com .
5.2 Subscriptions:
- Subscription-Based Services: If you subscribe to any service, you may cancel your subscription anytime by contacting us, but refunds may not be offered for unused portions of the subscription.
6. Contact Us
If you have any questions regarding our Return & Refund Policy, or to initiate a return, please contact us:
Email: maifuz.pku@gmail.com
Phone: 9861900885
Address: Alam Bhaban, Ramgar, Panskura, Purba Medinipur.